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Technical Support

PAX services

Vulnerability Disclosure Program

PAX is truly dedicated to protecting data safety and security. This expanded program is intended to give security researchers terms and conditions for conducting vulnerability discovery activities directed at the publicly accessible related department at PAX, including any product, system, or asset belonging to discovered vulnerabilities. We’re committed to ensuring the safety and security of our systems, products, services, and customers.

Remote & Local Key Injection​
Online Remote Key Injection (RKI) allows merchants serviced by acquiring banks & payment service providers to automatically, quickly and securely perform key injection directly at the point-of-sale.
PAX offers an industry certified, secure Remote Key Injection (RKI) service for the deployment of PIN keys and SRED data, such as point-to-point encryption (P2PE), to point of sale (POS) terminal hardware.

Cost reductions are achieved when keys are injected remotely. Savings on shipping & admin costs as terminals no longer move to and from a Key Injection Facility (KIF). And forget about the complexities of setting up your own secure room, what with really high costs of buying & maintaining expensive server equipment, employing specialized people, and performing mandatory re-certifications.

The PAX RKI service is more cost-effective, faster and a highly secure alternative to traditional Local Key Injection which physically takes place in a certified secure room.
Inject terminals instantly, in any country, with the PAX RKI Managed Service!
Custom Software Development
If you do not have your own in-house POS software developers, or are not already engaging with an existing PAX payment system integrator or channel partner, we can offer you application development as a paid service to help you with faster time-to-market.
You will need to send us a document detailing the set of specifications the software should be written against, along with the details of the host interface protocol to be connected to.

Warranty & Terminal Repairs

PAX offers a standard 1-year return to base warranty on all products. Even though our terminals are reputed to have the lowest failure rates in the industry, we do offer extended warranty rates if required.

Our high-tech repair centres are located in Sydney (for ANZ), Milan (for the EMEA region), in Florida (for North America) and in Hong Kong (for Asia).

CyberLab – Android SmartPOS Software Application Test Automation
CyberLab is an industry-leading, state-of-the-art and cutting-edge payment application cloud test platform. It provides professional one-stop online debugging and testing service to facilitate the development and test of payment applications, improving product quality, engineering productivity, and delivery efficiency. Click here to learn more about CyberLab.

Download the PAX Product Data Sheets Excel file

Password protected file for PAX channel partners

(email if unable to open)